FAQ'S

Frequently asked questions

Top 4 frequently asked questions

How can I track my order?

If you want to know the status of your order, please cpntact us here with the following information: - Your name - Order number - Product name and code (These can be found on your order confirmation email) *If you don’t have your order number with you, you can get it by logging into your account and then by going to your ORDER page.



Delivery options

Order Processing Orders placed from Monday to Friday by 12:00 will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. ​ Shipping Price: Free for Switzerland $/€ 20-35 for up to $/€ 150. Free shipping for $/€150 onwards. Standard delivery time & Carrier: around 1-3 days Switzerland via the Swiss Post around 7-35 days USA & Europe via USPS/UPS/DHL/FEDEX ​ Your items are being shipped discreetly out of Zürich, Switzerland. *Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or Swiss public holidays.



Payment options

At Style Tourista, you can choose between these secure payment methods: • PayPal • Credit card • Bank transfer • Twint ​ Once we have received your payment, we will e-mail you a confirmation and inform you about the current status of your order.



Can I return an item I don't like?

• We have a 10 day return policy ONLY for Switzerland in the case that you don't like an item. Otherwise, after 10 days we, unfortunately, don’t accept returns. • If the product arrived damaged, please file a claim with our support team within 4 days of delivery. If the issue lies within the delivery please ensure that you take a photo of it for us and keep the original box and tags. See our Return Page policy here. • Returns will NOT be paid out in cash rather as an exchange of another item or service in our website. The price value remains the same. •You can reach us here.



My account

How do I set up a customer account at Style Tourista?

You can create an account using Login link in the top. You can use Facebook or Google to create your account, or sign up with email. Verify all fields marked with * correctly. Create a secret password and confirm the entry by clicking on the ‘Sign Up’ button. If you log in to your Styletourista.com account in the future, your password and e-mail address will be queried. In your customer account, you can view, change or supplement your information at any time. Of course, we adhere to the valid privacy policy and do not share your information with third parties.



Forgot your password?

You can reset your password on the login page. Enter the e-mail address you used to register with Style Tourista. We will send you an e-mail with a link to reset your password. It may take a few minutes for the e-mail to reach you. Please also check your spam folder.



Change my user data

From the MY ACCOUNT page, you have the ability to update your name, e-mail address, password, payment methods, and addresses.



Change address

Under ‘Addresses‘ in your customer account, you can customize your delivery and billing addresses. Has your address changed? Please adjust your address in the customer account before completing your order. For completed orders, the delivery address can not be changed afterwards.



Delete Customer Account

We’re sad that you’re leaving us, hope you’ll allow us to change your mind. But if you’re sure about this decision, feel free to write us at info@styletourista.com. If you moved to another country, then you do not need to create a new account or make a new registration. Simply update your address in your account page.



Returns

What is Style Tourista’s Return Policy?

• We, unfortunately, don’t accept returns unless the product arrived damaged. If there is an issue with the delivery please ensure that you take a photo of it and keep the original box and tags. • The complaint must be made within 10 days from the receipt of the package. • Returns will NOT be paid out in cash rather as an exchange of another item or service in our website. The price value remains the same. • You can reach us here.



What if an item arrives damaged?

Using a proprietary packaging process, we ensure that more than 99% of packages arrive in the same flawless condition they left our warehouse. In the unlikely event you receive a damaged, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery using the link below. Please provide the following information: • Your name • Order number • You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. • We will replace the broken item with a functional unit at no additional cost. • We may request that you send back the original defective item at no additional cost (we’ll provide a prepaid label). • You may also contact live support via chat, contact form here, or whatsapp at +41 76 584 1200.



Order

Change or cancel order

We at Style Tourista want to satisfy our customers with fast delivery. So once an order has been placed and successfully checked out, it immediately gets processed, packed and dispatched. Because of this, we unfortunately are not able to allow cancellation of orders.



Price change

Your satisfaction is our top priority and we do our best to offer you a very good price-performance ratio. Our sales prices are determined exclusively on the basis of an independent, internal calculation. Unfortunately, we do not have a guarantee system for our prices – they are adjusted for different factors, as is common in the trade. These include, for example, the availability of an item, closing sales or even seasonal offers.



Place an order

Once you have decided on a design, color and size, you can put your desired item in the cart. Just click on the button ‘Add to Cart’. You will find an overview of all the items that you have reserved for your purchase including the total cost in the VIEW CART page. You can also calculate the estimated shipping cost. Once you’re ready, click on ‘Proceed to Checkout’ to complete your order.



How to proceed after the order?

Shortly after checkout, you will receive a confirmation e-mail from us with the order number. In your customer account, you can always check the details of your order under the ORDERS page. We will also e-mail you when your shipment leaves our warehouse. In this e-mail you will also receive your shipment number. Enter this on the tracking portal of the shipping partner – so you have the delivery of your package always in view.



My wishlist

If you like an article but are not sure yet about buying it, add the item to your wishlist, so you can save it for your next purchase. Important to know: Please note, however, that items on the wishlist are not necessarily reserved. If you want to buy an item from your wishlist, you can put it directly from there into the shopping cart. After you order, the items will automatically be removed from your wishlist.



Shipping

How does my package come to me?

Orders placed from Monday to Friday by 12:00 will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. • For Switzerland: We ship your order with our shipping partner, the Swiss Post. • For USE & Europe: We ship your order via USPS/UPS/DHL/FEDEX. As soon as your package has been handed over to them, you will receive the shipment number with the shipping confirmation. With this you can check the status of your shipment on their tracking portal.



How long does it take for my order to arrive?

Your items are being shipped discreetly out of Zürich, Switzerland. Your package will be delivered from Monday through Friday. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or Swiss public holidays. Standard delivery time & carrier: • around 1-3 days Switzerland via the Swiss Post • around 7-35 days USA & Europe via USPS/UPS/DHL/FEDEX



Payment

Payment Methods

At Style Tourista, you can choose between these secure payment methods: • PayPal • Credit card • Bank transfer • Twint Once we have received your payment, we will e-mail you a confirmation and inform you about the current status of your order.



Payment by PayPal

• Are you already a PayPal customer? Then you can log in to PayPal with your user data and make the payment. • Are you new to PayPal? Then you can log in as a guest or open a PayPal account and then confirm the payment. • The receipt of payment is usually booked within a few minutes and your order will be processed immediately.



Payment with Credit card

• With us you can pay conveniently and safely with your credit card. We accept MasterCard, Visa and American Express credit cards. • Your credit card details are encrypted using the SSL method. Due to this high security standard, shopping at Style Tourista is secure by credit card.



Payment through Bank Transfer

• If you wish to pay via bank transfer, contact us at info@styletourista.com. Be sure to include the following details: - Your name - Link to the item you want to buy - Specific details (color, size, etc) • We’ll reserve the items for you for only 5 days. As soon as payment is made, we will e-mail you a confirmation and inform you about the current status of your order. • However, if payment is not made within 5 days, we’ll put the reserved items back to the shop.



Newsletter

Sign up for the newsletter

Would you like to be regularly informed about top offers and current fashion trends? Then become part of the Style Tourista family and register for our newsletter! Your advantages: • Exclusive offers • Vouchers • New products Information about our services Simply click on the SUBSCRIBE button from the bottom footer of any page and verify your account using the verification link sent to your e-mail. I you’re not receiving any newsletter after registration? Then please check the following points: 1. Did you use the link in your confirmation e-mail to register? The newsletter registration is only successful if you have clicked on the link in the confirmation e-mail. 2. Have you enabled a spam filter in your e-mail system? Please add info@styletourista.com to your address book.



Unsubscribe from the newsletter

You do not want to receive the newsletter anymore? Simply click the Unsubscribe button from any of the Style Tourista newsletters you’ve received. It takes time for the new settings to take effect – it may happen that you will receive the newsletter again despite unsubscribing.



You marked the newsletter as SPAM?

In this case it may be that other e-mails from us (eg e-mails for your order) can no longer be delivered correctly. Please add info@styletourista.com to your address book.