Return Policy

What is Style Tourista’s Return Policy?

  • We, unfortunately, don’t accept returns unless the product arrived damaged. If there is an issue with the delivery please ensure that you take a photo of it and keep the original box and tags.

  • The complaint must be made within 15 days from the receipt of the package.

  • Returns will NOT be paid out in cash rather as an exchange of another item or service in our website. The price value remains the same.

  • You can reach us via email info@styletourista.com

 

What if an item arrives damaged?

Using a proprietary packaging process, we ensure that more than 99% of packages arrive in the same flawless condition they left our warehouse.

In the unlikely event you receive a damaged, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery using the link below. Please provide the following information:

  • Your name

  • Order number

  • You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.

  • We will replace the broken item with a functional unit at no additional cost.

  • Wes may request that you send back the original defective item at no additional cost (we’ll provide a prepaid label).

You may also contact live support via chat, email, or phone at info@styletourista.com and +41 76 584 1200.

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CONTACT

MO-SA: 9.00-20.00 (CEST)

SU: closed

Warehouse in USA & CH

✆ Watsapp: +41 76 584 1200

info@styletourista.com

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